Approval of New Service Charter for the General Directorate of Treasury and Financial Policy in the Canary Islands
Canary Islands Service Charter for the General Directorate of Treasury and Financial Policy
Overview
On March 19, 2026, the Canary Islands government officially approved a comprehensive Service Charter for the General Directorate of Treasury and Financial Policy within the Region's Department of Finance and European Union Relations. The Charter outlines commitments to improve transparency, efficiency, and accessibility in financial and administrative services, including managing public resources, processing financial transactions, and handling citizen complaints.
Key Commitments
- Improve transparency, efficiency, and accessibility in services
- Manage public resources effectively
- Process financial transactions promptly
- Handle citizen complaints efficiently
Emphasis on User Rights
The document emphasizes user rights, such as receiving clear information, respectful treatment, and digital accessibility, alongside the Directorateās responsibilities to meet these promises within defined timeframesāmainly aiming for responses within two months.
Specific Service Areas
- Financial entity registration
- Insurance supervision
- Treasury management
- Public information access
Impact on Residents and Organizations
- Enhances service predictability
- Reduces bureaucratic delays
- Ensures equitable access regardless of personal circumstances or disabilities
- Reinforces transparency with public reporting of performance metrics and periodic evaluations
Purpose
Overall, these measures aim to streamline interactions with the regional administration, promoting trust and active citizen participation in public finance matters.