Canary Islands Government Approves New Service Charter for Citizen Information and Attention Office

The Canary Islands government has officially approved a new Service Charter for the Citizen Information and Attention Office, aimed at enhancing transparency and quality in public services.

Key Aspects of the Service Charter

• The document details the commitments made by the office to provide:
  • Clear, respectful, and accessible assistance to residents
  • Information and guidance on government procedures
  • Facilitation of document registration
  • Issuance of immediate certificates and licenses
  • Assistance in obtaining digital identification tools such as the FNMT Certificate and Cl@ve system
• The Charter emphasizes swift responses, with a goal that 90% of requests — including certificates, licenses, and digital identification — are processed instantly or within tight timeframes, generally under 15 minutes.
• Citizens are assured of measures to prevent discrimination and improve accessibility for people with disabilities, such as:
  • Sign language interpretation
  • Auditory support

Benefits for Residents

"This initiative promises more transparent, efficient, and respectful service, reinforcing the government's commitment to citizen rights and digital inclusion."

The Office will publish annual results on how well it meets these commitments, and residents are encouraged to provide feedback via multiple channels.

Broader Goals

• This move aligns with broader efforts to modernize public services across the Canary Islands.
• It aims to make accessing government support more straightforward for everyone.