Canary Islands Implements New Service Charter

Overview

The Canary Islands' Department of Public Works, Housing, and Mobility has officially approved a new Service Charter for its Technical General Secretariat. This document, part of efforts to boost transparency and quality in public services, outlines commitments like responding to public requests within set timeframes and maintaining respectful, clear communication.

The initiative aims to improve how residents access information, submit complaints, or request services, ensuring better transparency and accountability.

Service Charter Details

• The Service Charter details specific targets:
  • resolving 60% of public information requests within 20 days
  • handling 75% of provider invoices in the same period
• It emphasizes user rights, including confidentiality and easy access through multiple channels:
  • online platforms
  • phone
  • in person
• The department promises a focus on gender equality and accessibility, making sure all residents, including those with disabilities, can benefit.

Legal and Feedback Channels

• The publication aligns with legal measures adopted to make public agencies more responsive and transparent.
• It also lays out channels for feedback, with a promise to respond within three months.

Objective

Overall, this step aims to make public services more efficient, respectful, and aligned with citizens’ needs—an important move for residents seeking better government interaction and accountability in the Canary Islands.