Canary Islands Government Implements Major Reforms to Electronic Document Management and Public Assistance Offices
Published: December 29, 2025|technology-and-innovation|Gobierno de Canarias
Canary Islands Administrative Modernization Decree
Overview
On December 29, 2025, the Canary Islands government introduced a comprehensive decree modernizing its administrative procedures. This new legislation centers on creating a unified Electronic Registry System, allowing residents to submit and retrieve documents online 24/7, enhancing transparency and efficiency.
Key Aspects of the Reform
- The transformation of existing registration offices into 'Offices of Assistance in Matters of Records', ensuring better support for citizens less familiar with digital tools.
- These offices will continue to assist people in person, digitalize paper documents, and help with electronic signaturesâcrucial for expats and vulnerable groups.
- Establishment of a register of public officials authorized to provide these services.
- Digitization and interconnection of official data with other administrations for seamless verification.
Objectives and Benefits
The updates aim to make public services more accessible, reducing bureaucracy and strengthening citizensâ rights to clear, timely information.
- Improved accessibility and transparency
- Reduction of bureaucratic procedures
- Strengthening citizens' rights to information
Additional Reforms
- Specification of operational hours of administrative services
- Promotion of non-sexist language in official communication
- Ensuring accessibility for people with disabilities
Implementation Timeline
- Decentralization and adoption of the new system will occur gradually over three years
- All offices will transition to the new system to ensure a balanced and effective transition.
Overall Impact
This legislation marks a significant move towards a more modern, transparent, and citizen-friendly public administration, aligning regional practices with national and European standards.