Canary Islands’ New Service Charter for People with Disabilities

Overview

The Canary Islands’ Directorate General of Disability has officially approved a new Service Charter aimed at improving transparency and quality in services for people with disabilities.

This document, finalized on April 20, 2026, details the commitments, procedures, and rights involved in key areas like disability recognition, issuance of certification cards, accessibility assessments, and support for service animals.

Legal Framework and Goals

This initiative aligns with legal frameworks such as:

Ley 16/2019
Ley 3/2017

The main objectives are to emphasize:

Universal accessibility
Non-discrimination
Citizen participation

Accessibility and Public Engagement

Residents and expats can easily access information, lodge complaints, and track service performance through multiple channels:

Online portals
Email
Telephone
In-person offices

Importance and Benefits

Why does this matter?

Clear and accessible public services are crucial for all.
The Charter aims to foster greater inclusion by setting measurable standards.
Guarantees rights such as:
- Priority access
- Participation in decision-making
- Nondiscriminatory treatment
Transparency is strengthened through public reporting on service commitments and complaint resolutions.

Review and Commitment

The Charter features a two-year review cycle, demonstrating the government’s commitment to ongoing improvement.

Its publication signals a step forward toward more inclusive, accountable public services in the Canary Islands, directly impacting the lives of people with disabilities and their families in the community.

Canary Islands Government Publishes New Service Charter for Disability Services