Canary Islands Government Approves New Service Charter for Ministry of Finance and Relations with the EU

Overview

The Canary Islands government has officially approved and published a new Service Charter for the General Secretariat of the Ministry of Finance and Relations with the European Union (EU). This document, approved on January 13, 2026, aims to:

• Boost transparency
• Improve service quality
• Clearly outline the commitments the department makes to residents and organizations.

Key Services and Commitments

The Charter details essential services such as:

• The donation of surplus goods to nonprofits
• Handling claims of patrimonial responsibility
• Access to specialized legal and economic documents
• The process for submitting formal requests and complaints.

It also emphasizes measures to guarantee:

• Equal access
• Non-discrimination for all users
• Accessibility for people with disabilities and those of diverse gender identities.

Evaluation and Feedback

Significantly, the document commits the department to:

• Regular evaluation and public reporting on service quality

"Results will be released every six months, promoting accountability."

• Encouraging citizens' participation through feedback channels like suggestions and complaints

"These will receive responses within three months."

Broader Context

This initiative aligns with broader efforts by the Canary Islands to modernize public services and foster a transparent, inclusive administration.

Benefits for Residents

For residents, this means:

• Clearer expectations
• Easier access to information
• A government more responsive to its citizens’ needs.